{"id":1000040,"date":"2026-07-21T06:41:33","date_gmt":"2026-07-21T06:41:33","guid":{"rendered":"https:\/\/tina.com.ng\/?page_id=1000040"},"modified":"2026-07-21T06:41:33","modified_gmt":"2026-07-21T06:41:33","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/tina.com.ng\/index.php\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"

Return & Refund Policy<\/h1>\n

Effective Date:<\/strong> July 21, 2026<\/p>\n

Welcome to Tina.com.ng<\/strong>. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.<\/p>\n

1. Eligibility for Returns<\/h2>\n

You may request a return within 7 days<\/strong> of receiving your order if:<\/p>\n

    \n
  • The item is damaged, defective, or incorrect.<\/li>\n
  • The item is unused, unworn, and in its original condition.<\/li>\n
  • The item is returned with its original packaging, tags, accessories, and proof of purchase.<\/li>\n<\/ul>\n

    2. Non-Returnable Items<\/h2>\n

    The following items cannot be returned or refunded unless they arrive damaged or defective:<\/p>\n

      \n
    • Perishable goods<\/li>\n
    • Personal care and hygiene products<\/li>\n
    • Underwear and intimate apparel<\/li>\n
    • Customized or personalized items<\/li>\n
    • Gift cards<\/li>\n
    • Downloadable digital products<\/li>\n
    • Items marked as “Final Sale” or “Non-Returnable”<\/li>\n<\/ul>\n

      3. Damaged or Incorrect Orders<\/h2>\n

      If you receive a damaged, defective, or incorrect item, please contact us within 48 hours<\/strong> of delivery. Include:<\/p>\n

        \n
      • Your order number<\/li>\n
      • Photos of the item and packaging<\/li>\n
      • A brief description of the issue<\/li>\n<\/ul>\n

        We will assess your claim and provide a replacement, exchange, or refund where appropriate.<\/p>\n

        4. Refunds<\/h2>\n

        Once your returned item has been received and inspected, we will notify you of the outcome.<\/p>\n

        If approved, your refund will be processed within 5\u201310 business days<\/strong> using your original payment method or another agreed refund method.<\/p>\n

        Shipping fees are generally non-refundable unless the return is due to our error.<\/p>\n

        5. Exchanges<\/h2>\n

        We only replace items that are defective, damaged, or incorrectly supplied. If you need an exchange, contact our customer support team with your order details.<\/p>\n

        6. Return Shipping<\/h2>\n
          \n
        • If the return is due to our mistake (wrong, defective, or damaged item), we will cover the return shipping cost.<\/li>\n
        • If the return is due to a change of mind or customer preference, the customer is responsible for the return shipping costs.<\/li>\n<\/ul>\n

          We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.<\/p>\n

          7. Order Cancellations<\/h2>\n

          Orders may be cancelled before they have been processed or shipped.<\/p>\n

          Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.<\/p>\n

          8. Failed Deliveries<\/h2>\n

          If a package is returned to us because of an incorrect delivery address provided by the customer or because delivery attempts were unsuccessful, additional shipping charges may apply before the order is resent.<\/p>\n

          9. How to Request a Return<\/h2>\n

          To initiate a return, please contact our customer support with:<\/p>\n

            \n
          • Full Name<\/li>\n
          • Order Number<\/li>\n
          • Reason for Return<\/li>\n
          • Photos (if applicable)<\/li>\n<\/ul>\n

            Our support team will provide return instructions and the appropriate return address.<\/p>\n

            10. Contact Us<\/h2>\n

            If you have any questions about this Return & Refund Policy, please contact us through the contact details provided on https:\/\/tina.com.ng<\/strong>.<\/p>\n

            By placing an order on https:\/\/tina.com.ng<\/strong>, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.<\/p>\n","protected":false},"excerpt":{"rendered":"

            Return & Refund Policy Effective Date: July 21, 2026 Welcome to Tina.com.ng. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below. 1. Eligibility for Returns You may request a return within 7 days of receiving your […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1000040","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tina.com.ng\/index.php\/wp-json\/wp\/v2\/pages\/1000040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tina.com.ng\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tina.com.ng\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tina.com.ng\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tina.com.ng\/index.php\/wp-json\/wp\/v2\/comments?post=1000040"}],"version-history":[{"count":1,"href":"https:\/\/tina.com.ng\/index.php\/wp-json\/wp\/v2\/pages\/1000040\/revisions"}],"predecessor-version":[{"id":1000041,"href":"https:\/\/tina.com.ng\/index.php\/wp-json\/wp\/v2\/pages\/1000040\/revisions\/1000041"}],"wp:attachment":[{"href":"https:\/\/tina.com.ng\/index.php\/wp-json\/wp\/v2\/media?parent=1000040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}