Return & Refund Policy

Effective Date: July 21, 2026

Welcome to Tina.com.ng. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order if:

The item is damaged, defective, or incorrect.
The item is unused, unworn, and in its original condition.
The item is returned with its original packaging, tags, accessories, and proof of purchase.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Perishable goods
Personal care and hygiene products
Underwear and intimate apparel
Customized or personalized items
Gift cards
Downloadable digital products
Items marked as “Final Sale” or “Non-Returnable”

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

Your order number
Photos of the item and packaging
A brief description of the issue

We will assess your claim and provide a replacement, exchange, or refund where appropriate.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed within 5–10 business days using your original payment method or another agreed refund method.

Shipping fees are generally non-refundable unless the return is due to our error.

5. Exchanges

We only replace items that are defective, damaged, or incorrectly supplied. If you need an exchange, contact our customer support team with your order details.

6. Return Shipping

If the return is due to our mistake (wrong, defective, or damaged item), we will cover the return shipping cost.
If the return is due to a change of mind or customer preference, the customer is responsible for the return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

7. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

8. Failed Deliveries

If a package is returned to us because of an incorrect delivery address provided by the customer or because delivery attempts were unsuccessful, additional shipping charges may apply before the order is resent.